How the inspectors conducted the inspection (e.g. 11. You may wish to contact us informally without revealing the identity of the children’s social care service to see if we are the best option for you to whistleblow to. If complaining to Ofsted is not appropriate – for example, because the matter is serious and urgent – … No. What type of provider do you wish to make a complaint about? As a rule, the essence of the problem must relate to (either): The actual inspection process itself. If you have recently been inspected, in most cases you should raise any comments or concerns about the process within the timeframe specified once you have received your draft inspection report. Split into two half-day training courses, this training covers 'refusal to assess' and 'refusal to issue a plan' appeals, or 'appeals against the contents of a plan' and 'appeals against the name of a school'. You’ve accepted all cookies. We will withhold publication of an inspection report while we consider your complaint, if you have submitted it within this deadline. Ofsted! No. This process is set out in our guidance for each different type of inspection. Find out more about how to raise concerns about children’s social care with Ofsted. We will consider any concerns you have raised when we finalise your report. You can find out more about our powers in ‘Information for parents about Ofsted’s role in regulating childcare’. You simply need to get on an internet connected device that can’t be traced to you. At step 2, the senior inspector who is handling the case will read the complaint carefully and will contact the provider to talk through any aspects of the complaint that can be quickly resolved. Ofsted can consider information you share with us and use it to inform our inspection and regulation of children’s social care services. Ofsted cannot investigate complaints about problems affecting an individual child or mediate between parents and school or early years setting. It will take only 2 minutes to fill in. This one-day training is designed specifically for local authority staff, providing an overview of the special educational needs and disability (SEND) legal framework, as well as other related areas of the law. The response will also include an explanation of any steps that we will take as a result of your complaint. Ofsted has pulled in extra staff to sort through an influx of more than 10,000 emails following a campaign to report schools to the watchdog for the good work they are doing. However, it can: Generally Ofsted will need to give a parent’s name to the school or early years setting to investigate properly, which may affect their relationship with the school. If a child is in immediate danger, call 999. Our complaints process also sits outside the procedures for appeals against Ofsted registration decisions to the First-tier Tribunal (Health, Education and Social Care Chamber). As a rule, Ofsted will respond back to you within 30 working days. If your concerns about Ofsted’s work have not been resolved informally as set out in Step 1, you can raise a formal complaint using our online form. It’s usually best to talk to the social care establishment or agency first. If we receive multiple complaints about the same issue, we may consider these together and provide a single response. The response will link together similar issues for conciseness and clarity, and will provide a conclusion on whether each main aspect of your complaint has been upheld. able to prove your case. This helps us determine if these services are providing children and young people with good experiences and helping them progress.We cannot investigate individual concerns or grievances that you might have with the social care provider, such as employment matters or contractual disputes. The first step is always to raise any issues with the school, service or provider by completing their full complaints procedure. We will not normally accept a complaint while an appeal is ongoing and will not consider issues previously settled by a tribunal. Read more, IPSEA is registered charity number 327691 Limited company 2198066, Registered office: IPSEA, 24-26 Gold Street, Saffron Walden, CB10 1EJ, on the impact of COVID-19 on Ofsted inspections please, complained to the Department for Education, Sign up to receive regular email updates from IPSEA, 24-26 Gold Street, Saffron Walden, CB10 1EJ, (IPSEA) Independent Provider of Special Education Advice, Making a complaint or challenging a decision, Making a complaint about a nursery, school or college, IPSEA SEND Law for Local Authorities - 25 March, Making a request for an EHC needs assessment: Model letter 1, IPSEA update on COVID-19 and SEN provision, maintained schools, academies and city technology colleges, early years settings (including childminders), both maintained and private, The quality of education provided by the school or early years setting and the standards achieved, Neglect of pupils’ personal development and well-being. Ofsted inundated with praise for remote learning after Gavin Williamson urged parents to complain. Look on the web and you can find their phone number. Ofsted cannot respond to or resolve individual complaints but you can still tell Ofsted about a problem with a school. They will inform you whether they plan to investigate or not. If you are unhappy with the lead HMI response, contact an Ofsted manager – you must do this within 10 working days after your concern is raised or when the report is published. You can get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666 to complain about a childcare provider. Parents will be able to complain to Ofsted if their children aren’t getting enough hours of remote learning a day. If you believe that we are not following the law when processing your personal data, you can complain to the Information Commissioner’s Office (ICO). This will confirm when we aim to respond to your complaint and who to contact if you have any queries. Parents can complain to Ofsted about quality of online learning January 6, 2021 . You can get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666 to complain about a childcare provider. This sounds really bad, I've seen some things in nurseries that I dont like but nothing as bad as this, they definately need reporting! July 2020 Update: For information on the impact of COVID-19 on Ofsted inspections please see here. If you haven’t been able to find the answer to your question, you can book an appointment to speak with us. Ofsted has limited powers to deal with complaints. Sometimes they will agree with you, but often they don’t and try to point out another point of view. You must first follow the complaints procedure of the school. Web and you can get in touch with us at enquiries @ ofsted.gov.uk or 123. Information Commissioner visit today provider that Ofsted does not resolve matters, you can out. 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