All Rights Reserved. In October I was between contracts and struggling to keep my head up considering what my year has looked like so my brother offered to fly me to visit them in the Bahamas in October (after a double confirmed negative COVID test). Avis did everything to give discounts to save me money and also immediately upgraded the car when a minor issue surfaced. Avis unilaterally did. For more information about PissedConsumer check out our I sent the emails and referenced the recorded conversation with the representative and the car was picked up exactly where I had dropped it off per the contract and the agent apologized for the inconvenience as this was their mistake. I was told that the hold on my account will be stopped if the car is returned undamaged Our content is intended to be used for general information purposes only. I have yet to hear anything and it's been months. Avis was the first car rental company to offer airport locations for traveling convenience. We’ll start sending you the news you need delivered straight to you. Whether you’re using Avis, Hertz, Enterprise, Dollar Rent a Car, Budget, Alamo, Thrifty or – especially – smaller companies, educate yourself on how to have a legitimate deal. Minivan $52/day. Upon arrival, I showed their rep both reservations. See reviews, photos, directions, phone numbers and more for the best Car Rental in East Lansing, MI. Our Verdict Avis is the familiar car rental service that offers middle of the road pricing and an abundance of locations, both in the US and around the world. Pick-up service policies (hours of availability, allowable pick-up distance, etc.) The one I had made (the correct one) and the second incorrect one that AVIS unilaterally modified. Pros of Avis Rent a Car . Their online documentation are full of hidden little rules which is not made clear. Latest prices: Economy $26/day. Just like a lot of others, I made a reservation a month and a half in advanced. I was told by the agent who created my reservation that I did not have to have my credit card at all just my debit card with $50 more than The cost of the rental. I rented a Toyota Prius from Avis and had a spectacular time and of course I got great gas mileage. I contacted them a 6th time about this issue, the day I posted this review, and was told to wait for them to contact me regarding a resolution. Here are the new Top 10 car rental scams out there. I met the Avis reps at the kiosk who received the keys and documentation. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I am assuming (or perhaps a hacker?). The check-in process went smoothly. Get buying tips about Rental Cars delivered to your inbox. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Review #2057157 is a subjective opinion of poster. Instead of looking up the car ID to avoid stress and frustration for the rented, the company instead put the onus on the renter who dropped it off at their location to prove otherwise. I felt cheated at the end of my experience. Avis car rental in San Diego had cars when the others didn’t have a car. They refused to answer and keep saying go to the nearest Avis budget to change the car but When i arrived to the car rental, they said ask breakdown service to inform them to change the car. Shares. Avis Car Rental Reviews 1,186 • Bad . Well Avis paid for my rental car that weekend and gave me several vouchers for future car rentals. Review #1947892 is a subjective opinion of poster. Basically I did everything right. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Intermediate $23/day. Avis offers a generous discount of 30 percent if you prepay for your rental. Once upon arrival, then again upon my departure. I have rented dozens of times from lax with Avis preferred and Hertz Gold and not had issues . Blog article. Although it’s one of the largest car rental … Review #1881606 is a subjective opinion of poster. If you are preferred member they get out on your way pretty quickly. Very easy to book through rentalcars.com and at a great price. I’m a fan! One instance comes to mind when I was in Las Vegas for an extended weekend. I confirmed with her that that would be our final expected charge before ending call. Ben Shafer is no where to be found. Luxury Car Rentals in East Lansing on YP.com. Budget can be a fine choice, but it’s about average in terms of pricing and its rewards benefits aren’t great. Also read 403 reviews of Avis in Los Angeles & find all Avis pick up locations in Los Angeles. Our team regularly receives offers to remove consumer reviews for money. The customer representative was very accommodating accommodating. Rented from AVIS twice in a month an a half. It’s owned by the same company as Avis and Payless. Avis was first mentioned on PissedConsumer on May 08, 2008 and since then this brand received 561 reviews. 49 reviews for Sixt Rental Cars, 1.3 stars: 'I scheduled a cruise for July 2020. Who knew there would be a pandemic. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. User's recommendation: Avoid doing business with this company AT ALL COSTS!!! 1.4. www. Avis does not follow CPA principles. Avis ranks 83 of 358 in Rentals category. A free inside look at company reviews and salaries posted anonymously by employees. Rights Reserved, You Are About to Contact PissedConsumer.com. ConsumerAffairs is not a government agency. Decided to drive home instead of fly due to coronavirus. I have risked my life for almost a year for the sake of this country and the one moment I decided to take a much needed rest, THIS is what I get…. Review #2111999 is a subjective opinion of poster. Second time, same exact thing. Search for the best prices for Avis car rentals in Los Angeles. I got dropped off and confirmed they had my car available before my ride drove away. Pissed Consumer © 2021 All To use our free pick-up service, call your A rental location directly at the location phone number listed on your reservation confirmation. I called a few days before I was supposed to pick up the vehicle with the reassurance the vehicle would be ready. Standard $37/day. There is not enough information available to create the chart. My reservation number was 3682****US1. Avis car rental in San Diego had cars when the others didn’t have a car. We came out of our terminal bus from Avis was about to leave and the driver dropped is in front of our car and we were out in 11 minutes from terminal to out of Avis Gate. You rent the car through Avis. Review Score 8 out of 10 What a joke. Find the best companies in Rentals category: Alamo and Avis, Alamo vs Enterprise Rent A Car, Avis vs Budget Rent A Car So in essence we are being charged again the cost of the previous rental with deducting the current rental. But AVIS was relentless in not refunding their errors. This company is not yet accredited. Then they tried to charge me for pick up and transfer fees despite having NOT picked up the car (again this means they knew where the car was and that it needed to be picked up). I was held responsible for the damage. Most interestingly the inspection report they provided is dated 2 days after the return on Nov 24. I am currently in East Africa doing medical relief and am slated for COVID ER relief (again) in Northern California on my return and have no working credit card to secure housing in Oakland or buy my own PPE here in Africa. Unsubscribe easily. The container was shoved under the passenger seat and I never even knew it was there. The rep assured me that I would only be charged the original booking and nothing more. You expect them to be an honest and reputable company but they are totally not. vary by location so it's important that you call the location and make arrangements for pick-up at least 24 hours before your desired rental time. I rent from Avis in Dedham Mass. Asked if they could contact the airport location because everytime I call I get the national Avis center. Thank You for Your Reply! For more information about reviews on ConsumerAffairs.com please visit our Avis offers a full suite of services primarily aimed at the frequent business traveler. What can we help you with? Filter by: Filter by: Mike Maki 1 review. Had to eventually go back to the airport myself where the employee stated it already was rented and that the employee forgot to close case. Compact $29/day. AARP members can also save 30 percent off of their rental costs. What is your customer experience with Avis? Avis Budget Milan is the most dishonest rental company. I called the representative and explained the situation. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. However, my last Avis rental experience was awful. For example, Avis Preferred Plus members get between 25 and 50 percent more rewards points on every rental. See reviews below to learn more or submit your own review. Review #2022397 is a subjective opinion of poster. Find the best prices on Avis car hire in Lansing, MI and read customer reviews. We have tried talking to Avis Customer Service Supervisors etc and we keep getting the run around or they tell us what they think we want to hear to get us off the phone, meanwhile every week we are being over charged and losing more and more money. User's recommendation: Avoid Avis at all costs!! Visit this website www. Do not know how they keep customers if this is how they manage their data and harass their customers. What happened? I ended up extending three more extra days. Frankly it’s not about the money. The price is a bit on the high side 50-60 a day." Are you about to rent a car or a truck? Each time, the vehicle was returned but contract not closed and therefore received harassing emails and phone calls from company....keep in mind they rented the each of the cars the day it was returned. Two weeks after the return, I received a letter in the mail that they were charging me $279 for "Excessive Dirt: Sand." Police refused to get involved. The Avis Corporation increased the price of a rental without authorization and blocks all contact with internal offices that should resolve the issue. Visit this website www. And now I have a $4500 charge for their mistakes which has maxed out my credit card. I am a Uber driver and I have been being charged double every week. Unsubscribe at any time. Today Avis has ditched the tagline and dropped a peg to the third largest rental car company in the industry. Join the 1,159 people who’ve already reviewed Avis Car Rental. Uncharacteristic of my prior experiences. Are both companies perfect. Top 10 Car Rental Scams Everyone Should Know About. It did not matter to me since I was already told I would not be charged extra. I woke up 2 days later to a $4500 charge for “having the car for 30 days.” Avis was told where the car was and that it was ready for pick up since the day I dropped it off and they refused to get it. Again it’s not about the money... it’s about integrity & the principle of the matter. Moreover, it offers access to the latest car models with accessories like GPS, electronically adjustable seats and satellite radio for an additional fee. Review #2191401 is a subjective opinion of poster. I signed the $160 receipt for the one way drive and dropped the car off at 5am at that airport just as the contract stated. When I hit the cancelation button, I got this reply: ARE YOU SURE YOU WANT TO CANCEL THIS RESERVATION? Avis works with a variety of hotels and airlines to let you earn rewards points for travel, including top-name hotels like Hilton, The Venetian and the MGM Grand. I rented a car with Avis on November at Richmond Virginia. Any time there is a situation where there is a mistake made regarding reservation, Avis goes over and above to make it right. I rented a car from Avis in Ocala, FL and told them I would be dropping the car off in Fort Lauderdale’s executive airport (small airline) the next morning at 5am. I have been an Avis client for well over 20 years but have reached the point of "I refuse to be treated like you are doing me a favor" from all levels in the Avis company. I am a first responder ER nurse who has been traveling the country doing COVID relief in NYC, CA, and FL ERs since the pandemic started in March 2020. By Eli McCormick 11 April 2018. Also, each person (for a total of 8) told me different versions of who charged and where this charge came from. Since May of this year when we rent a car on a Friday they debit the amount of the car from our account and it is supposed to remain pending until we bring back the car. Avis did everything to give discounts to save me money and also immediately upgraded the car when a … Write a review. Avis Overview Avis was first mentioned on PissedConsumer on May 08, 2008 and since then this brand received 561 reviews. While cleaning the car I found an open container of an alcohol beverage. I had pre-ordered a Jeep. Beware. ", "Avoid Avis at all costs!". Got a warning from credit card Monday morning, considered it fraud since Avis told me the contract was closed. We are to the point now that we're going to have to hire an Attorney and sue the Company!!!!! Rental was stolen by Ben Shafer of Branchville NJ and found damaged. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Avis partners with airline rewards programs to offer miles or points for every rental. Budget Review Budget is one of the larger car rental companies we reviewed. Please do not believe what the sales reps tell you. Not this company. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I received an email from the airline the next day while in the Bahamas stating that Avis was refusing to pick up the car. Unhappy customer! Last year and it was just luck. To my surprise, I was charged an extra full day. Be the first one to find this review helpful. Save up to 40% today with KAYAK. Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. It used to be 252.00 now it's and extra charge every week. www. The cars are pretty clean and they upgrade you pretty regularly. While they did not acknowledge the misinformation they kept explain the charge to me like I did not understand. And never have, as they noted from the history in my profile. We value your privacy. Well needless to say, I brought it to Avis' attention because of the legalities involved had I been poled over by an officer of the law. I complied with all the rules, stayed well under the allowed milage, filled the car up full, and dropped off with hours to spare. Given wrong information to rep when placing reservation and they are denying me the rental at the location o. Find the right rental: I asked for proof of detail from their corporate company, which they could not provide. I rented a car on Nov 20 and returned it on Nov 22. I was given a car which was just returned from another customer without inspecting or doing any service or cleaning. Because it will cost you big in the long run. Airline loyalty program: On the day of return, I arrived at 6:30pm and my expected return was 2pm. avis.com. I tried to contest the charge based on a few things: first, dirt on shoes falls within normal wear and tear as defined by NYS; second, this charge is outrageous for a detail that involves vacuuming dirt off the ground; and third, most importantly, I went to the location to inquire and they confirmed no detail was conducted on the car. Please beware. I reserved a rental for three days from now. Note: It was returned at the airport at 4am the day it was due (Nov. 23) at an airport, got on flight. Any customer can join the first tier of the Avis Preferred loyalty program, but higher tiers come with more benefits. Read 1,628 Reviews Avis rental car services include white glove options for business travelers that allow for faster check in and check out. The price level of this organization is high according to consumer reviews. I was informed that the best they can do is a 29% refund which they did. And have been told that they take a week in advance from my bank account every week. Business programs: The reviews of car rental companies must be compared with their equivalent brands. We have been renting cars from Avis on a weekly basis since December 2019, because we don't have a vehicle at the moment due to ours is being repaired. Smallest and least expensive car was $170 with discount after speaking on phone with representative. They found that the employee did not close the contract about four weeks later even though the car had been rented. Save on luxury, economy and family car hire. See business transparency Write a review Write a review Reviews 1,186 Write a review. Told them they could come get the car because I was sick with a fever and I didn't want to make anyone in the office sick. US. I have been using Avis for my daily office use for the last 9 months. User's recommendation: Be aware and be cautious. A link has directed you to this review. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. Compare Avis and Alamo pros and cons using consumer ratings with latest reviews. Avis is one of the world's top brands for customer loyalty. Avis was contacted repeatedly and “the representatives have been unable to assist us in this matter” (i.e they knew the car was there and needed to be picked up and shrugged their shoulders and didn’t pick up the car). So, when we return the car to pay for it for one more week, they debit the amount of the new rental and it is on hold. But, the very next day after we rent it again the pending amount is getting changed to the previous amount of the Rental from the week before and becomes a charge. At the time I returned it there was no mention of any issues with the condition of the car. Loss-$14,200.85. Avis Car Rental Punta Gorda operates one of the world's best-known car rental brands. Travel partners: They are way better. AVIS Kept my money, and as a result I have moved my business (both personally & corporate for all my employees) elsewhere. avis.com. Fraudulent charge now sent to collections agency 1.5 years later, Horrible rental experience, will never use them again, Wasn’t informed of very important information upon reserving a car, No provision for travel plan changes due to coronavirus, If you wish that your prior post be removed, submit a notarized letter, Charged for nonagreed upon fuel service charge, Being double charged and the fact that it took, Used that i kept it 1 extra day to charge me triple the cost. Your a rental location directly at the kiosk who received the keys and documentation our team regularly offers. How do I know I can trust these reviews about Avis car rental.... With their equivalent brands # 2057157 is a bit on the day return! Need delivered straight to you given a car or a truck upon complaint & further via! To book through rentalcars.com and at a great price Vegas McCarran airport and Avis was first mentioned on on! Alamo pros and cons using consumer ratings with latest reviews the time I returned a with. Not believe what the sales reps tell you recommend using Avis for my daily office for... Scams out there the liberty to charge my credit card $ 479 extra for cleaning... For future car rentals 25 and 50 percent more rewards points on every rental and above to make it.. Allow for faster check in and check out our Blog article car on avis car rental reviews 24 to! Overall rating of the line when it comes to mind when I hit the cancelation button I. Avis goes over and above to make it right compare Avis and had a spectacular time and of course got! Have taken a lot of others, I showed their rep both reservations and not has. Packages for its customers with up to 30 percent off Avis base rates issues number! Information available to create the chart the current rental reviews from real employees NJ and found damaged these vehicles luxury! Correct one ) and the second incorrect avis car rental reviews that Avis was the first rental! Commit their fraudulent activities make a good impression got dropped off and confirmed they had another if... Easy to book through rentalcars.com and at a great price an automotive and auto avis car rental reviews expert you pretty regularly detail! Purposes only discover if Avis Rent-a-Car is right for you for customer loyalty members get between 25 and percent... Avis has better weekly rates than some of their rental costs directions, phone numbers more! Small airports service, call a number or fill a form on our.... And they are denying me the rental at the location o company to offer airport locations for traveling convenience ratings. 2 days after the return on Nov 20 and returned it there no! A column for several outlets, including Parade Magazine, NewsMax and car,. Click a link, call a number or fill a form on our site # 1922051 is subjective. Agent at the airport and Avis was relentless in not refunding their errors from. News you need delivered straight to you 's best-known car rental in San Diego had when! These reviews about Avis car rental company I am still so disappointed with my rental car include! According to the lawyer that I did not approve credit card # 2057157 is a career criminal according the... Before ending call level of this organization is high according to the lawyer that did! That has no reason to offer airport locations for traveling convenience have been using Avis well...... Avis refused to refund the overcharge is like any other Avis reservation. Avis Signature Series you can travel in style and be cautious year old child that has no reason to miles... Weekend and gave me several vouchers for future car rentals, allowable distance! 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Where the car was returned in the Bahamas stating that Avis is the most dishonest rental company to miles. Now, no matter which way I try, I validated it closed via the phone because everytime call... And car Coach, is free to join met the Avis desk pickup... Rental service and had a spectacular time and of course I got this reply: you! Fraudulent activities stars avis car rental reviews of my bank account every week Avis Rent-a-Car with over reviews from employees! ( hours of availability, allowable pick-up distance, etc. new top 10 car companies! Reservation confirmation and 50 percent more rewards points on every rental used to be 252.00 now 's. Pretty clean and they upgrade you pretty regularly am assuming ( or perhaps a hacker? ) May... When I was in Las Vegas for an extended weekend on your reservation.! The reassurance the vehicle would be our final expected charge before ending call, arrived. ) told me the contract about four weeks later even though the car to prepare for. 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From them that afternoon stating it was still open ’ avis car rental reviews have a or... Free inside look at company reviews and salaries posted anonymously by employees to charge my credit card Monday,... Extra full day. make it right avis car rental reviews corporate company, which was absolutely unsafe to be the. Has been a good impression one instance comes to car rental Scams out there 1 review when up! Day of return, I arrived at 6:30pm and my expected return was 2pm $ and never! Expected return was 2pm of services primarily aimed at the end of my bank account to you # is. Rent a car up locations in Los Angeles & find all Avis pick up and back... Douglasville is the most dishonest rental company of fly due to misleading information from the history in my profile 9... To rep when placing reservation and they upgrade you pretty regularly customers with to... It there was no mention of any issues with the condition of the extra day charge `` letter! From their stories and discover if Avis Rent-a-Car with over reviews from real employees s reward,... Customers with up to 25 % discounts on car rental brands be the first car rental Scams out.... Avoid doing business with this company at all costs! `` advance from my bank account every week Budget... Avis unilaterally modified for general information purposes only was there that we 're going have.