We are happy to know that you had an ‘Excelente’ time, and that we could exceed your expectations with our food offer and service, feedback like yours is our best reward, and we will share it with all our Team. Now Onyx Punta Cana invites you to enjoy Now Resorts & Spas' signature Unlimited-Luxury® amenities amongst the resorts' 502 luxuriously appointed rooms and suites. Everybody tends to all of your needs and wants. They made fresh juice for breakfast which was a nice touch. 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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. We were close to the beach, the bar, our room and the outdoor bathroom. The price you found is 28% lower than this hotel's expected rate of £ 219/night. I also found the bed to be very comfortable. Nelis went above and beyond to make us feel welcome and like we were family! The resort is new and they have a few bugs to work out but I would recommend you try it for a family or couples vacation! All rooms and suites are non-smoking. Plus, adults can enjoy complete … This is the place that caters to the Preferred Club group. All ground floor suites … The staff were more than helpfull when my partner was taken ill (not contracted at this hotel i hasten to add!) We are glad to know that you enjoyed our facilities, entertainment and the friendly service from our team, Nelis will be happy to know that she could exceed your expectations. Enjoy individual climate controls and ceiling fans for your comfort, as well. Dear ljordan4221,Thank you for giving us the opportunity to host you and for your review. On arrival i made the mistake of upgrading to " Preferred Club " at a cost of £1000 .00 !!!! We recently stayed at the Now Onyx Resort after much research to make sure that this resort was the right fit for our family. We used our private pool every night just to get away from all activity. A new family section brings even more excitement to the property with a family fun pool featuring a lazy river and four waterslides. 6 - Now Onyx Punta Cana, Punta Cana, Preferred Club Jr Suite Ocean View King Bed (VIP Concierge incl. We appreciate that you recommend us, and we look forward to welcoming you back anytime.Best regards,Omar SaavedraHotel ManagerNow Onyx Punta Cana Resort & Spaosaavedra@nowresorts.com. !Perfect service!! The service definitely exceeded our expectations!! People like Nelis are rare in the customer service industry and that woman deserves a raise!! The beachside grill left a lot to be desired. more. The all-new luxurious suites at Now Onyx offer pure pampering with 24-hour room service and a private terrace or balcony with a whirlpool. Nelis worked extremely hard day in and day out to provide my family the best service. Now Onyx Punta Cana, Mother and Daughters' Spa Treatment and Fitness Centre. Rachael H. August 30, 2016. Families with teens and tweens as well as couples and friends looking for a family-friendly vacation on a palm-studded beach will find 824 suites to choose from including connecting, Swim Up, Swim Out and Preferred Club Junior Suites, all of which provide luxurious amenities and a Jacuzzi … We stayed as preferred club members and had a swim out room and now realize that this is the only way to go. On arrival i made the mistake of upgrading to " Preferred Club " at a cost of £1000 .00 !!!! On speaking to the the Preferred club manager he refused to reimburse any part of the costs and in fact he fobbed us off for days saying he would talk to the General Manager and said he would do something by the time we checked out !!! The food for breakfast and lunch was very good. The water also was a little cooler than I was expecting, but it could have been just the time I was there. Every room provides you with luxury amenities like a rainfall shower, cable TV, and a private balcony. Nelis worked extremely hard day in and day out to provide my family the best service. Guests staying at Preferred Club level at Now Onyx Punta Cana can enjoy the following privileges during their stay: Access to the exclusive Preferred Club Lounge Complimentary continental breakfast in the lounge Afternoon hot and cold hors d’oeuvres, desserts and fine liquors in the lounge Restaurant for Preferred Club guests only (breakfast and lunch) 2 bars for Preferred Club guests only Access to 2 … The service is what sets this resort apart. The feedback from our guests allows us to deliver a better service, and we remain at your disposal for any suggestions you may have for us. We’ll even let you know about secret offers and sales when you sign up to our emails. The gym at the resort is outstanding. DONT !!!!! We have stayed at many resorts in the past and have certain expectations. My kids love the saltwater kids pool. When we first arrived, we were escorted into the preferred club check-in. My family and I stayed here for a week and we loved every minute. We stayed as preferred club members and had a swim out room and now realize that this is the only way to go. The service at both restaurants was outstanding. At the moment, we are carrying out important enhancements in our procedures, and we will certainly follow up your input. On speaking to the the Preferred club manager he refused to reimburse any part of the costs and in fact he fobbed us off for days saying he would talk to the General Manager and said he would do something by the time we checked out !!! Even let you know about secret offers and sales when you sign to! Excellent food in the past and have certain expectations millions of hotel searches performed our... To Sofrito 's and the service at this hotel was impeccable!!!!!!... Enjoy a drink and access to a food and better service food before we even our! Was upgraded to a very high standard performed by our partners ground floor suites are out... 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